Stenhousemuir Football Club
Administrative and Commercial Assistant
Full-time 37.5 hours per week
Based at Ochiliview Park, Stenhousemuir, FK5 4QL
Salary based on experience and qualifications
Role purpose
To support the administrative function of the Football Club and to optimise income from commercial activities, plan and report to improve every season
Vision statement
To be leaders in our community and inspire our fans by being a successful football club that provides opportunities for everyone to participate in sport, achieve their full potential and be positive active citizens.
Background
Stenhousemuir Football Club was formed in 1884 and has been a part of the local community for over 130 years. In more recent times the club changed its legal status to a Community Interest Company (CiC), the first professional football club in the UK to do so, this change ensured that the club would be protected from private ownership and remain fully committed to the local community. The club has one of the largest community programmes of any club in Scotland, with around 500 people from the local community taking part in football and fitness sessions each week, over 10,000 people involved annually and approximately 250,000 visitors to Ochilview Park each year. Stenhousemuir FC is looking to continue to grow as a club, maintain and foster new links with local community and business, with Ochilview seen as a positive welcoming community hub that serves and inspires the local community.
Application Process
To apply for the position please notify the academy of your interest by emailing jamie.swinney@stenhousemuirfc.com and provide a CV and cover letter explaining why you are interested in the role and what makes you a strong candidate for the position. The successful applicant will be subject to an enhanced PVG Disclosure check to ensure suitability for the role.
The closing date for applications is Friday 20th July with interviews taking place the week beginning 23rd July.
For more information please contact the Club on 01324 562992 or email jamie.swinney@stenhousemuirfc.com
Person Specification
| Area | Required | Desirable |
| Qualifications | HND/HNC in relevant field | |
| Knowledge & Experiences | Experience of cash handling and banking
Customer service experience Experience of marketing and sales Administrative experience Experience of customer service evaluation |
Proven track record in commercial sales
Experience of working within football and/or a sport Previous front of house experience Knowledge of Stenhousemuir FC and the local area |
| Skills | Strong IT skills including use of all Microsoft software
Professional phone manner Customer orientated approach Manages time effectively The ability to meet deadlines and work towards targets |
Competent at using Microsoft Office 365
Ability to drive commercial sales Ability to plan and coordinate events
|
| Behaviours | Builds rapport easily
Self-reliant and resilient Equally productive in a team Shows “can do” attitude Focuses on delivering a high level of customer satisfaction Embraces challenges head on Driven to meet targets |
Roles and Responsibilities
Administration & Finance (30%)
Tasks
- Answers all calls and customer enquiries
- Deals with all petty cash
- Calculates the money brought in to bank it weekly
- Supports the community programme administration
- All other clerical tasks
Hospitality & Events (30%)
Tasks
- Takes all hospitality bookings & payments
- Issues hospitality paperwork (itinerary, invoice, receipt etc)
- Arranges catering for each match and club events
- Front of House on match days to welcome all hospitality guests
- Calls all hospitality guests the week after their visit to gain feedback on their experience
Catering (20%)
Tasks
- Places all food and drink orders for the club to cover hospitality, match day catering and any specific requirements relating to bookings
- Creates floats and liaises with catering staff in preparation for each game
- All banking tasks associated with match day catering
Commercial Activities & events (10%)
Tasks
- Promotes and sells perimeter boards, team sheets, programme & website advertising
- Promotes and sells player sponsorship
- Promotes and sells season tickets
- Promotes and sells hospitality
- Promotes, advertise and helps to coordinate club events and fundraisers
Facility Bookings (10%)
Tasks
- Takes all casual bookings
- Takes enquiries for full pitch bookings
- All banking tasks associated with facility bookings
